5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing excellent management procedures.
Security guard companies are unlike any vendor a property manager usually hires. If you employ a painter, then you can see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to implement a system of verification and quality management to make sure that issues associated with the lack of doing these tasks don’t begin to happen.
In this article we’ll discuss five (5) simple steps to improving your safety guard service and attaining what you imagine as your ideal key holding london.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your condition is among those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem adequate.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to display if the protector is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a lot on what to expect from this shield and it provides you a chance to request a different shield if you think it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in several circumstances the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double bank?
• How thoroughly are your article orders explained?
Determine the response to every one of the questions and be certain they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your site special training to get an understanding of what goes on preparing a shield to work in your property.
Protect supervision is among the more important factors of very good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to find themselves as less of a part of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the safety guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.